Support & Contact
Your experience matters to us. NEUS is dedicated to providing excellent support, clear channels for issue reporting, and active community engagement to enhance your experience on our platform.
Official Support Channels
We provide multiple ways for you to connect with our support team for quick assistance:
Email Support:
Reach out via email at [email protected].
Typically responds within 24 hours.
Social Media:
Follow us below for platform updates and community interactions.
@neusnetwork - Official NEUS Network account
@neuscaster - trusted AI Web3 market broadcasts
Reporting Issues & Bugs
Encountered a bug or issue? Your feedback helps improve NEUS.
Steps to Report:
Clearly describe the issue encountered, including:
Your NEUS account wallet address (no private keys).
Specific steps to reproduce the issue.
Screenshots or video recordings of the issue (if applicable).
Submit your bug report through any of our official channels:
Email: [email protected]
Discord: Report issues in the dedicated "Bug Reports" channel.
Our team will acknowledge your report promptly and update you on the resolution status.
Community Forums & Engagement
Our vibrant community is at the heart of everything we do:
Community Forums:
Actively participate in discussions, share insights, and exchange experiences.
Community moderation ensures a safe, engaging, and productive environment for all members.
Regular Updates & Feedback Loops:
Regular updates are communicated clearly to keep you informed.
Continuous feedback mechanisms ensure that community insights directly influence the platform evolution.
We’re committed to making your experience with NEUS seamless and rewarding.
Connect with us today—we're here to help and eager to hear from you!
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