Support & Contact

Your experience matters to us. NEUS is dedicated to providing excellent support, clear channels for issue reporting, and active community engagement to enhance your experience on our platform.

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Official Support Channels

We provide multiple ways for you to connect with our support team for quick assistance:

• Email Support:

  • Reach out via email at [email protected].

  • Typically responds within 24 hours.

• Social Media:

  • Follow us below for platform updates and community interactions.

  • neus - Official NEUS Network account

  • neuscaster - AI Web3 market broadcasts

  • CJ Leal - Founder

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Reporting Issues & Bugs

Encountered a bug or issue? Your feedback helps improve NEUS.

For Security Issues

1. DO NOT create public issues for security vulnerabilities

2. Email: [email protected]

3. Include:

   • Detailed description of the vulnerability

   • Steps to reproduce (if applicable)

   • Potential impact assessment

   • Suggested remediation (if known)

For full policy, scope, and timelines, see the official Security Disclosure policy: https://docs.neus.network/learn/legal/security-disclosure

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Community Forums & Engagement

Our vibrant community is at the heart of everything we do:

• Community Forums:

  • Actively participate in discussions, share insights, and exchange experiences.

  • Community moderation ensures a safe, engaging, and productive environment for all members.

• Regular Updates & Feedback Loops:

  • Regular updates are communicated clearly to keep you informed.

  • Continuous feedback mechanisms ensure that community insights directly influence the platform evolution.

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We’re committed to making your experience with NEUS seamless and rewarding.

Connect with us today—we're here to help and eager to hear from you!